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Computers and human beings don’t speak the same language. So, to make interaction possible, we rely on graphical user interfaces (GUIs). But GUIs come with a natural barrier: People have to learn to use them. They have to learn that a hamburger button hides a menu, that a button triggers an action.
But with technology evolving and language recognition and processing improving, we are on a path that could make interaction with digital services more intuitive, more accessible and more efficient — through conversational interfaces.
The post Conversational Interfaces: Where Are We Today? Where Are We Heading? appeared first on Smashing Magazine.